Returns, Refunds & Shipping Policy
Effective Date: January 1, 2026
Last Updated: May 3, 2026
Podium MX Racing, LLC is committed to delivering high-performance suspension components, precision valving systems, and premium motorcycle service parts. Please review the following terms regarding returns, refunds, and shipping.
By placing an order through our website, you agree to the policy outlined below.
Returns & Refunds
(California Civil Code §1723)
Standard Components
Returns for unused standard components (such as wear and service parts) are accepted within 25 days of delivery, provided the items meet the following conditions:
- Unused and in new condition
- In original packaging
- Accompanied by proof of purchase
Restocking Fee:
A 15% restocking fee applies to all non-defective returns.
Original shipping charges are non-refundable.
Custom or Built-to-Order Components
Due to the specialized nature of our products, the following items are non-refundable:
- Impact Shocks
- Epica Cartridges
- Works Fork Kits
- Custom valving systems
- Any made-to-order or built suspension components
These items are only eligible for return if:
- A manufacturing defect is confirmed, or
- An order fulfillment error was made by Podium MX Racing
Return Process
To initiate a return:
- Contact us at 📧 sales@podiummxracing.com within the 25-day return window
- Await written approval and return instructions
- Ship the item using a trackable and insured method
Once received and inspected, eligible refunds will be issued within 5 business days to the original payment method, less applicable fees.
Return Shipping Responsibility
- Customer-initiated returns: Customer is responsible for all return shipping costs
- Defective or incorrect items: A prepaid return label will be provided once confirmed
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or installed components
- Items damaged due to misuse, improper installation, or lack of maintenance
- Customized or altered components (including revalved suspension or modified shim stacks)
- Items returned without prior authorization
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days, unless otherwise noted for custom or built-to-order products.
Delivery Responsibility
Once an order has been transferred to the shipping carrier (including UPS, FedEx, USPS, or DHL), it is considered fulfilled.
At that point, Podium MX Racing, LLC is not responsible for loss, theft, damage, or delays caused by the carrier.
Shipping Insurance
Orders are shipped with standard carrier coverage only.
If you would like additional insurance:
- It must be requested prior to shipment
- Additional charges will apply
Lost or Damaged Packages
If your package is lost or damaged in transit:
- We will assist in initiating a claim with the carrier
- Claims must be resolved directly with the carrier
- Replacement or refund will not be issued until the carrier investigation is complete
Podium MX Racing, LLC is not responsible for:
- Carrier claim denials
- Claim processing delays
- Transit delays beyond our control
We strongly recommend selecting insured shipping options for high-value orders.
California Residents – Your Rights
This policy complies with California Civil Code §1723, which requires retailers to clearly disclose return and refund terms prior to purchase.
If this policy is not made available before completing a transaction, California customers may be entitled to a refund or exchange.
Contact Information
Podium MX Racing, LLC
Murrieta, California
📧 sales@podiummxracing.com
🌐 www.podiummxracing.com
Policy Updates
We reserve the right to update or revise this policy at any time. Updates will be posted on this page with the revised date.
Continued use of our website constitutes acceptance of any changes.